SHIPPING & DELIVERY POLICY

Last updated February 07, 2024

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://dracxia.com/pages/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

Standard

Expedited

Domestic

Carrier Calculated Cost

International

Carrier Calculated Cost + 5% Handling Fee

Carrier Calculated Cost + 10% Handling Fee

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:

Free shipping is not valid on international orders.

For information about customs process:

About Customs, Duties & Taxes When ordering from Dracxia.com, you're responsible for assuring the product can be lawfully imported to the destination. Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, Import Fees), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others): Product category and price Shipping costs and package weight Customs clearance channel Import taxes based on custom duty amounts Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information. To simplify the customs clearance process on products shipped by Amazon, you will see either Import Fees Deposit or Import Charges during checkout, for eligible destinations. For more information, visit About Import Fees Deposit and Import Charges. Import Regulations The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates. Note: Customs offices in some countries or regions require the importer of record to provide a form of identification before releasing a shipment, such as a Passport, Tax ID, etc.

Visit our About Customs Regulations for Identity Documents help page for more information.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Processing Time:

Orders are typically processed within 3-5 business days (excluding weekends and holidays) after payment confirmation. Custom or personalized orders may require additional processing time.

Shipping Methods:

We offer several shipping options, including standard and expedited. services. The estimated delivery time and cost for each shipping method will be provided at the checkout.

Shipping Destinations:

We ship worldwide If your location is not listed, please contact us for special arrangements.

Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination. Free

shipping may be available for orders exceeding a certain amount.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the carrier's website.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.

Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

Shipping Holidays:

Shipping services may be affected during holidays. Please consider this when placing your order.

Updates to Shipping Policy:

We reserve the right to update our shipping policy as needed. Any changes will be posted on our website.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://dracxia.com/pages/return-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: customersupport@dracxia.com