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Frequently Asked Questions
Faqs
For standard shipping, you should receive your order within 7-10 business days. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.
For Faster or Fastest shipping, our Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-2 business days of the estimated 'faster/fastest' delivery date, we do not guarantee delivery on the estimated date shown during checkout.
All orders placed before 3 PM EST, will ship out the same day, any order placed after will ship the following business day. Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email with tracking once shipped.
Products from the same order are often shipped from different warehouses. This does not affect your shipping cost but may require the order to be delivered in multiple packages and the shipping time may vary. You can also check the status of your order by logging into yourĀ account.
Please note, we ship only within the continental United States. We do not currently ship to PO boxes, APO, or FPO addresses or internationally.
For additional information on our shipping policies review ourĀ shipping article. Please note Clothing Shop Online is not responsible for stolen packages.
Orders can only be placed through our website. We are unable to accept orders over the phone.
In order to better support the needs of our customers, we are now available from 8:00am to 5:00pm, Monday - Friday
You may return your order for a refund or replacement to Dracxia Online within 14 days of the delivery date by visiting theĀ returns page.
We highly recommend saving the receipt or tracking details verifying the return of your goods. If you have a problem or discrepancy (including shortages, damage, etc.) with an order contact us within 48 hours of receiving the goods.
Please note we are not able to accommodate any style, color or size swap or exchange requests via a replacement order. Items that have been printed, washed, decorated and masks which are final sale items are not eligible for return.
Our warehouse typically takes between 5-7 business days to process a return after being received. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed.
As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit theĀ returns pageĀ if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? ClickĀ hereĀ to sign-in to your account to status of your order.
Please note Dracxia LLC, is not responsible for stolen packages.
Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.